FAQ

Q: I am about to appoint a builder and would like to know whether they have a current builder’s licence. How can I check this?
A: You can check whether a tradesperson or builder is licenced by visiting the Licencing Public Register with Consumer and Business Services at www.cbs.sa.gov.au or call 131 882.


Q: How do I find a Master Builder who can help me with a painting job?
If you have a specific trade you are looking to engage, you’ll find a complete list of all our Master Builders at http://www.sabuildingdirectory.com.au/.

 

Q: I’d like to find a Master Builder who has won Awards as part of the Master Builders SA Building Excellence Awards. How do I do this?
A: If you’re looking for current or past Award winners, you’ll find them all on our website. Click here to view

 

Q: I really need some technical advice about building/renovating. Who can I speak with?
A: If you’re after technical advice, speak with a Master Builder. You will find a listing of Master Builders SA members at www.sabuildingdirectory.com.au. For members of Master Builders SA we can provide you with high level technical advice however please be aware that we can only provide general advice and you do so at your own risk.

 

Q: I’m not happy with work that my builder/contractor has done. What can I do?
A: First, have a talk with your builder to discuss your concerns and see if there is anything they can do to help fix the problem. This will often resolve the issue. If that isn’t successful, for issues relating to our members you can either call us on 08 8211 7466 or email buildSA@mbasa.com.au to provide us with the details of your concern. We monitor complaints against our members in order to determine the most appropriate action where required. If the builder/contractor is not a Master Builder, you can contact the Office of Consumer and Business Services on 131 882 to let them know your concerns and obtain advice about what action can be taken if required.

 

Q: I’m really happy with the great work that my Master Builder builder/contractor has done and would like to thank them for their work. How can I let others know that I’ve had a positive result?
A: We’re always looking for ways to promote the achievements of Master Builders so that others can use them with confidence as well. If you’ve had a good experience with a Master Builder – tell us!
You can either call us on 08 8211 7466, email buildSA@mbasa.com.au to let us know why you’re happy with the outcome of your building project or renovation. You could also send us some pictures of your completed job, or even some “before and after” photos if you’re happy for us to use them to promote your Master Builder.

 

Q: I’d like some more information about a building contract. Who can I talk to?
A: If your enquiry relates to a building contract with a Master Builder, then you can either speak directly with your builder/contractor, or contact us on 08 8211 7466. If the contract is not with a Master Builder, then either contact your builder / contractor for further information or the Office of Consumer and Business Services on 131 882.

 

Q: I need legal advice regarding a building/renovating project. Who can help me?
A: For members of Master Builders SA, we offer full service legal advice and representation at competitive rates. Contact us on 08 8211 7466 to discuss your concerns with our experienced legal team.
For non-members, in certain circumstances our legal team may be able to assist you. In this case, contact MBA SA Legal on 08 8122 4990 or email enquiries@mbasalegal.com.au to discuss your concerns. However, where there is a conflict with one of our members, the most appropriate course of action may be to seek independent legal advice. In that case, the Law Society may be able to assist you with your enquiry on 08 8229 0200, or visit www.lawsocietysa.asn.au.