Injury Management Services

Did you know all businesses that employ more than 30 workers for three or more months are required to appoint a certified Return To Work Coordinator?

If you do not have someone in your business qualified to undertake this role, you can outsource to our Injury Management Consultant to be your registered Return to Work Coordinator to meet the compliance requirement with Return To Work SA.

Master Builders offers a full (external) Return to Work coordinator service, approved by Return To Work SA to complete management of any work place injury claim.

Some benefits of the service include:

  • An experienced, knowledgeable and dedicated return to work coordinator with more than 5 years of experience;
  • No direct contact with claims agent – this is all managed on your behalf;
  • Managing relationships with worker, doctor and case manager;
  • Attends medical reviews, hosting of case conferences, arranges referral to doctors, return to work support services on your behalf;
  • Reviewing of pay records, ensuring correct payment of worker entitlements and submitting for reimbursement;
  • Advice and support regarding legislation, worker and employer obligations, dispute rights.

Included in your membership is unlimited phone call support to an experienced Return to Work Coordinator. 

Master Builders SA also offers an ad hoc consultancy service which is available to all members who do not require a full time Return to Work Coordinator. This is particularly beneficial for small companies (less than 30 employees) who require guidance and assistance when faced with an unfamiliar worker’s compensation claim matter, or companies that may need extra support in managing a complex claim.

Return to Work consultancy services can include but are not limited to:

  • Full Return to Work Coordinator services for the duration of a particular claim;
  • File reviews to assist in the direction of a claim;
  • Contact and attendance with claim stakeholders to achieve results and progression on claims;
  • Submission of weekly payment reimbursement requests;
  • Behind the scenes guidance allowing you to take back control of claims when dealing with your claims agent.

If you have any questions in relation to how the Industrial Relations team can assist your company, please contact the Return to Work Coordinator on 0439 815 604 or

Download our Return To Work flyer here:


Have you got an Injury Management Issue?

Fill out the form below and our Return to Work Coordinator will be in touch. Alternatively call us on 0439 815 604 to speak to one of our team members.

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